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How to use patient experience program to get competitive edge?
Healthcare providers around the globe are on different stages of their Patient Experience (PX) journey. While hospitals in the USA already have already developed holistic PX ...
Importаnce of tаrgeting different personаs (Decision-mаkers) in B2B CXP reseаrch
Mаrket reseаrch studies nowadays are а strong component of overаll business strаtegy becаuse essentiаlly, they аre аiming minimizing loss аnd optimizing profit. ...
We shape our tracking studies, and then, our tracking studies shape us
Winston Churchill once said (not in his typical witty, pungent style, but no less insightfully): “We shape our buildings, and afterwards, our buildings shape us.” ...
Customer Journey Analytics: Building a seamless omnichannel experience
With the advance of the digital world, the physical one does not retreat. Instead, alongside their new, online environments, consumers keep searching for offline interactions, ...
Extracting added value from an ad campaign – enter the brand KPIs
Linking advertising campaign performance to brand KPIs can teach you some valuable lessons. Today’s marketers are constantly challenged to create new and effective ...
Understanding emotional bonding to enhance NPS
By now you probably have it figured out – everything related to your brand is important. But what exactly is everything? Not long ago, the focus was on the rational ...